Meeting to discuss your project

One of our knowledgeable team members will come to your house and start to go over ideas and layouts with you. We will take measurements and provide you with our installation process. It is important that you take this time to ask the estimator any important questions or topics you were unsure of. When the consultation is complete, we will go back to our office and start to work on your estimate.

Compiling the project estimate

One thing we pride ourselves on is getting you a paver installation estimate as fast as possible. We do this because we know people, including ourselves, do not like waiting days or sometimes weeks for an estimate. We break down each part of the project to give you an “a la carte” feel and not pressure you into doing everything all at once. This will allow you to understand the project and allow you to budget and or save up for a future date.

When you give us the okay to move forward

After you fully read through the estimate and understand everything that was quoted and you are ready to move forward with the project you can call or email us to give the okay. At this point we are so excited to work together. This is when the fun starts!

What happens after you give us the okay?

At this point you will be placed on our job board. This means your installation date is pending. At this time we will let you know approximately how far out we are on the schedule. We do this because we can not give out actual dates. We face a lot of obstacles in the day to day operations. For example bad weather is a key component in how our schedule is affected.

Our in depth Process

Material confirmation

We have sent you stone options to pick from, but we highly recommend you go to Ontario Stone Supply to see all the products in person. The catalogs have filters and edits on them, so the material may look different in person than online. The staff at Ontario stone is knowledgeable and ready to help. They will also make sure you are aware of the price differences between upgraded colours, sizes, etc.

Colours and information

Now that we are about a week or two before your project starts we will contact you with an estimated start date and collect all information about your selections. If you have any questions after this please don’t hesitate to ask!

Materials ordered

After we collect all your material selections and deposit, we will place the order with Ontario Stone Supply. They will deliver the order directly to your home. Depending on the size of the order, it may not all arrive at once. Also, at times we will pick up materials. The most important part about this step is letting us know where you would like the pallets, pavers or fire pit to be placed. The most common areas are the top of the driveway or in the street on the curb.

Finalizing Contracts

Now that we are getting closer to the start date, we will contact you 1 week prior to starting your project. At this point we will send you over the contract through email via DocuSign. Please make sure you review and understand all of the notations that you are initialing and signing. After everything is signed it will automatically send us the signed copy.

The day the job starts

The day we start your project the team will show up and go over the details with you. If you cannot be present and there is any uncertainty, we will be sure to be in constant communication with you. This will ensure we are all on the same page. The only thing we will need access to is water and electricity (hose spigot and outlets).

During the job

Our team will be bringing an equipment trailer and a skid steer to work at your home. The trailer is approximately 14’ long and the skid steer is about the same size as a car. We will need to leave both on your driveway or on the street throughout the duration of the project (once started the skid steer can also be parked on the lawn near the patio area).

Progressive Payments

Now that all the equipment and machines are onsite and the guys are working away at the job, a payment will be collected. Depending on size of job there may be multiple days with progressive payments. One of our managers will collect the payment from you, in the amount stated on the contract. They can sign off for you that it was collected. We accept all forms of payment including cash, credit card, and cheque. Fees may apply if necessary.

How long does the crew work for?

Our typical day starts at 8 AM and ends around 4 PM. There are times we will arrive earlier depending on the distance from our office and times we will leave your house later depending on the job process. The crew will take lunch mid day. At the end of the day the crew will clean up and organize the property before heading out. Each crew we have only does one project at a time. So rest assured, once we start your project we will be there until we finish it.

Check-ins

Throughout the job, Josh or one of our managers will be checking in with the crew to make sure all is going well. Each crew is appointed a crew leader to run the rest of the team (foreman). Any communication you have is best to go through Josh, management or the office, so we can guarantee your questions or concerns get communicated to the right people.

Final payment

It is super important during your project installation that if you have any questions, please ask. The best time to ask is during the installation process, as it’s the easiest way to make adjustments if needed. When the job is complete and your property is cleaned up, we like to do a final walkthrough of the project and ensure everything is up to your expectations. We are here to help you and make sure your experience is great. If you are happy with the project, this is where we collect the final payment.

Enjoy your new oasis

When everything is complete and you are completely satisfied, we ask that you leave us a 5 star google review. This helps more than you think! If your experience with us was great and we provided you with great service and an awesome end product, we hope that you can share it with others.

Deposits

Now that contracts have been signed and we have the start date scheduled, the first deposit will be due. At this point, we will send you over the amount due which can be payed in cash, credit card, and cheque. After we receive the deposit, we pay for a portion of the materials to have them ready for when we start.

The steps towards your at-home retreat.

From the first phone call to the first night on the patio we have you covered with a seamless process. Below is what you can expect after reaching out to us.

The Beginning

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Plan

Build

Logistics

Next Step

Let us Build your dreams

Your home is your sanctuary, your happy place, not to mention your biggest asset.

We have made quality our habit. It’s not something that we just strive for – we live by this principle every day.

While most of the things about the creative process will be forgotten, the excellence of our products and services will be remembered. 

Easy Process From Start To Finish

CATERING TO YOUR PROPERTIES NEEDS

At Mill St., we're dedicated to expertly caring for every aspect of your outdoor space. From captivating hardscape features to lush sod installation, our diverse range of services ensures a comprehensive solution for all your landscape needs. With a tailored approach, we transform ordinary spaces into extraordinary outdoor havens, reflecting your style and the natural charm of the surrounding area.